Official gaming terms for maplay platform users in Indonesia
Last Updated: January 15, 2026
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "Player", or "You") and maplay ("Company", "We", "Us", or "Our"), governing your access to and use of the maplay gaming platform accessible at https://maplay.cam and all associated services. By creating an account, accessing the website, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety.
If you do not agree with any part of these Terms, you must immediately discontinue use of the maplay platform and services. We reserve the right to modify these Terms at any time, and continued use of the platform following such modifications constitutes your acceptance of the revised Terms.
For the purposes of these Terms, the following definitions apply:
To use maplay services, you must meet all of the following eligibility criteria:
Account registration requires providing accurate, current, and complete information including your full legal name as it appears on your Indonesian National Identity Card (KTP), valid email address, phone number, date of birth, and residential address. You may register only one Account per person. Multiple accounts, duplicate accounts, or accounts registered using false information will be closed, and any funds may be forfeited.
You are responsible for maintaining the confidentiality of your account credentials including username and password. You must notify maplay immediately if you suspect any unauthorized use of your Account. maplay is not liable for any loss or damage arising from your failure to maintain account security.
maplay is required by international gaming regulations to verify the identity of all Players. Upon registration or at any time thereafter, we may request documentation including a clear photograph of your Indonesian National Identity Card (KTP), proof of address (utility bill or bank statement), and a selfie photograph holding your KTP. Failure to provide requested documentation within the specified timeframe may result in account suspension and withdrawal restrictions until verification is completed.
Players are strictly prohibited from engaging in the following activities:
maplay reserves the right to suspend or terminate any Account at our sole discretion, particularly in cases involving breach of these Terms, suspected fraud, money laundering concerns, or abuse of bonuses and promotions. Upon termination, your Real Money Balance (excluding bonus funds) will be returned to you following completion of any pending investigations, subject to deduction of any fees, charges, or amounts owed to maplay.
maplay accepts deposits via Indonesian bank transfers (BCA, BRI, BNI, Bank Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja). All transactions must be conducted in Indonesian Rupiah (IDR). The minimum deposit amount is Rp 50,000 unless otherwise specified for particular payment methods.
Deposits via major Indonesian banks (BCA, BRI, BNI, Mandiri) are typically processed instantly during banking hours (08:00-16:00 WIB on business days). Deposits outside banking hours may take up to 24 hours to process. E-wallet deposits are generally processed instantly. maplay does not charge deposit fees; however, your bank or payment provider may impose their own transaction fees.
You may only use payment methods registered in your own name. Deposits from third-party payment methods, joint accounts where you are not the primary account holder, or anonymous payment methods are prohibited and will result in immediate account suspension.
Withdrawal requests can be made through your Account dashboard at any time. Withdrawals can only be processed to the same payment method used for your most recent deposit, or to a verified Indonesian bank account or e-wallet registered in your name. The minimum withdrawal amount is Rp 100,000. There is no maximum withdrawal limit for verified accounts in good standing.
maplay aims to process withdrawals within 15 minutes during banking hours (08:00-16:00 WIB on business days). Withdrawals requested outside banking hours will be processed on the next business day. First-time withdrawals, large withdrawals, or withdrawals requiring additional verification may take up to 24-48 hours. VIP members may be eligible for faster priority processing.
Withdrawals may be temporarily suspended pending completion of KYC verification, investigation of suspicious activity, or if your account has active bonus funds with unfulfilled wagering requirements. Any bonus funds, pending bets, or unresolved disputes must be cleared before withdrawal requests can be processed.
maplay offers various bonuses and promotions including welcome bonuses, reload bonuses, cashback offers, and VIP rewards. Each bonus is subject to specific terms and conditions including wagering requirements, time limits, eligible games, maximum bet limits, and withdrawal restrictions. These specific terms are displayed with each promotion and form part of these Terms.
Bonus funds typically carry wagering requirements meaning you must wager the bonus amount a specified number of times (e.g., 10x, 20x, 30x) on eligible games before bonus funds convert to Real Money Balance and become withdrawable. Not all games contribute equally to wagering requirements. Slots typically contribute 100%, while table games and live casino may contribute at reduced rates or be excluded entirely.
Bonus abuse including creating multiple accounts to claim offers, using irregular betting patterns designed solely to meet wagering requirements without genuine gaming intent, or colluding with other players will result in immediate bonus forfeiture, confiscation of related winnings, and account termination.
All sports bets are subject to acceptance by maplay. We reserve the right to refuse or limit any bet at our discretion. Bets are considered accepted only when you receive confirmation in your Account. In case of disputes, our transaction logs will be considered definitive. Bets are settled based on official results as determined by the relevant sports governing body. Settlement times vary by sport and market but typically occur within 24 hours of event conclusion.
If an event result is amended by the official governing body within 48 hours of original settlement, maplay reserves the right to void and resettle bets according to the corrected result. For sports betting on Indonesian leagues such as BRI Liga 1 or international competitions, official results published by FIFA, UEFA, AFC, or the respective league authority will be considered final.
If an event is postponed, abandoned, or cancelled, bets will be voided and stakes returned unless the event is rescheduled and completed within 48 hours of the original scheduled start time. Specific sports may have different rules which will be detailed in our sports betting rules section.
All casino games including slots, live casino, table games, and specialty games use certified Random Number Generators (RNG) or live dealer equipment tested and certified by independent gaming authorities. Return to Player (RTP) percentages are published for each game and represent long-term theoretical payback rates over millions of game rounds.
In the event of game malfunction, software error, or technical failure, all affected bets will be voided and stakes returned to Players. maplay is not responsible for internet connection failures, device malfunctions, or third-party software issues affecting gameplay. If you experience a disconnection during live casino play, bets in progress will be settled according to the dealer's completion of the round.
maplay is committed to promoting responsible gaming. We provide tools including deposit limits, session time limits, self-exclusion options, and reality checks to help Players maintain control over their gaming activity. If you feel your gambling is becoming problematic, please contact our customer support team immediately or visit our Responsible Gaming page for assistance and resources. maplay reserves the right to close or suspend accounts showing signs of problem gambling behavior.
maplay provides services on an "as is" and "as available" basis. We do not guarantee uninterrupted or error-free service. To the fullest extent permitted by law, maplay disclaims all warranties whether express or implied including warranties of merchantability, fitness for particular purpose, and non-infringement. maplay shall not be liable for any indirect, incidental, special, consequential, or punitive damages including loss of profits, loss of data, or business interruption arising from your use of or inability to use our services.
Our total liability to you for any claims arising from your use of maplay services shall not exceed the amount of Real Money Balance in your Account or Rp 10,000,000, whichever is lower.
In the event of any dispute arising from these Terms or your use of maplay services, you agree to first attempt to resolve the matter by contacting our customer support team. If the dispute cannot be resolved informally, you agree that the dispute shall be resolved through binding arbitration conducted in accordance with international arbitration rules. The arbitration shall be conducted in English, and the seat of arbitration shall be Jakarta, Indonesia.
These Terms shall be governed by and construed in accordance with international gaming law and the laws applicable in the jurisdiction where maplay holds its gaming licenses. To the extent that Indonesian law applies to any dispute, the courts of Indonesia shall have exclusive jurisdiction, though maplay operates under international gaming licenses and Indonesian players use the platform subject to applicable international regulations.
All content on the maplay platform including trademarks, logos, text, graphics, images, software, and design elements are the intellectual property of maplay or its licensors and are protected by international copyright and trademark laws. You may not reproduce, distribute, modify, transmit, or use any content from the platform without prior written consent from maplay.
maplay complies with international anti-money laundering (AML) regulations. We reserve the right to conduct enhanced due diligence on any account and to report suspicious transactions to relevant authorities. Deposits must be wagered at least once before withdrawal requests can be processed. Players may not use maplay as a currency exchange service or for any purpose other than legitimate gaming activity.
Your use of maplay services is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information. By accepting these Terms, you also accept our Privacy Policy. We collect personal information for account verification, fraud prevention, regulatory compliance, and service improvement purposes.
By creating an account, you consent to receive communications from maplay via email, SMS, WhatsApp, or in-platform notifications regarding your account, transactions, promotions, and service updates. You may opt out of promotional communications at any time through your Account settings, though you will continue to receive essential service-related communications.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed from these Terms, and the remaining provisions shall continue in full force and effect to the maximum extent permitted by law.
These Terms, together with our Privacy Policy and any specific game rules or promotion terms, constitute the entire agreement between you and maplay regarding your use of the platform and supersede all prior agreements, understandings, and representations, whether written or oral.
If you have any questions regarding these Terms & Conditions, please contact our customer support team:
Our Indonesian-speaking customer service team operates 24/7 on Western Indonesia Time (WIB) and typically responds within 2 minutes.
These Terms & Conditions were last updated on January 15, 2026. We recommend reviewing this page periodically as continued use of maplay services after any modifications constitutes your acceptance of the revised terms. Material changes will be communicated via email to your registered address.
Our customer support team is available 24/7 to clarify any aspect of our Terms & Conditions. You can also review our FAQ section for quick answers to common questions.
International gaming license with bank-grade encryption protecting all transactions.
Strict KYC verification ensures all players meet legal age requirements.
Clear, comprehensive terms with no hidden clauses or surprise restrictions.