Privacy Policy

1. Introduction

maplay ("we", "us", "our", or the "Company") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information about you when you use our online gaming platform located at https://maplay.cam (the "Platform") and all related services.

This Privacy Policy applies to all users of the maplay platform including visitors, registered players, and former account holders. By accessing or using our Platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our data practices as described in this document, you should discontinue use of the Platform immediately.

maplay complies with international data protection standards including principles aligned with GDPR (General Data Protection Regulation) and applicable Indonesian data privacy regulations. We process personal data lawfully, fairly, and transparently, collecting only what is necessary for legitimate business purposes.

2. Information We Collect

2.1 Information You Provide Directly

When you register for a maplay account, we collect personal information that you provide voluntarily, including:

• Identity Information: Full legal name as it appears on your Indonesian National Identity Card (KTP), date of birth, gender, nationality, and place of birth.
• Contact Information: Email address, mobile phone number, residential address including street, city, province, and postal code.
• Financial Information: Bank account details (bank name, account number, account holder name) for Indonesian banks including BCA, BRI, BNI, Mandiri, and others; e-wallet account information for OVO, DANA, GoPay, ShopeePay; transaction history including deposits and withdrawals.
• Verification Documents: Copies of government-issued identification (KTP front and back), proof of address documents (utility bills, bank statements), selfie photographs for identity verification (KYC compliance).
• Account Credentials: Username, password (stored in encrypted format), security questions and answers, two-factor authentication settings.
• Communication Records: Content of your communications with our customer support team via live chat, email, WhatsApp, or Telegram.

2.2 Information Collected Automatically

When you access and use the maplay platform, we automatically collect certain technical and usage information:

• Device Information: Device type (mobile, tablet, desktop), operating system and version, browser type and version, screen resolution, device identifiers.
• Connection Information: IP address, internet service provider, geographic location (city/region level based on IP), connection speed.
• Usage Data: Pages visited, features accessed, time spent on platform, navigation paths, referring and exit pages, date and time stamps of activities.
• Gaming Activity: Games played, bets placed, bet amounts, game outcomes, betting patterns, session duration, favorite games, win/loss records.
• Cookies and Tracking Technologies: Session cookies, persistent cookies, web beacons, pixel tags used to enhance user experience, remember preferences, and analyze platform performance.

2.3 Information from Third Parties

We may receive information about you from third-party sources including:

• Payment processors and banks for transaction verification and fraud prevention
• Identity verification service providers that confirm the authenticity of submitted documents
• Credit reference agencies and fraud prevention databases (where legally permitted)
• Marketing partners if you interact with maplay-related content on third-party platforms

3. How We Use Your Information

maplay uses collected information for the following legitimate business purposes:

3.1 Account Management and Service Provision

• Create and manage your maplay user account
• Process deposits, withdrawals, and other financial transactions
• Provide access to sports betting, live casino, slots, and other gaming services
• Manage and track your gaming activity, bets, and account balance
• Process bonuses, promotions, and VIP program benefits
• Respond to customer support inquiries and resolve technical issues

3.2 Legal and Regulatory Compliance

• Verify your identity and age to ensure compliance with 21+ age restrictions
• Conduct Know Your Customer (KYC) and Anti-Money Laundering (AML) checks as required by international gaming regulations
• Detect, investigate, and prevent fraud, money laundering, and other illegal activities
• Comply with legal obligations, court orders, and regulatory requests
• Maintain records for audit and regulatory reporting purposes
• Enforce our Terms & Conditions and protect against abuse of platform

3.3 Security and Fraud Prevention

• Monitor for suspicious activity and unauthorized account access
• Prevent duplicate accounts and bonus abuse
• Verify transaction authenticity and prevent payment fraud
• Implement responsible gaming measures including deposit limits and self-exclusion
• Protect platform security and integrity

3.4 Communication and Marketing

• Send transactional communications including account notifications, deposit confirmations, withdrawal updates, and security alerts
• Provide customer support via email, live chat, WhatsApp, or Telegram
• Send promotional communications about bonuses, tournaments, new games, and special offers (only with your consent, and you may opt out at any time)
• Conduct customer satisfaction surveys and gather feedback

3.5 Platform Improvement and Analytics

• Analyze usage patterns to improve platform design and user experience
• Develop new features and services based on player preferences
• Optimize game selection and betting markets
• Conduct statistical analysis and business intelligence research
• Test platform performance and fix technical issues

4. Legal Basis for Processing (GDPR Compliance)

Under international data protection law, we process your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (providing gaming services) as outlined in our Terms & Conditions.
• Legal Obligation: Processing is required to comply with legal and regulatory obligations including age verification, KYC/AML requirements, and licensing conditions.
• Legitimate Interests: Processing is necessary for our legitimate business interests including fraud prevention, security, platform improvement, and customer service, provided these interests do not override your fundamental rights.
• Consent: For marketing communications and certain tracking technologies, we process information based on your explicit consent, which you may withdraw at any time.

5. Information Sharing and Disclosure

maplay does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following circumstances:

5.1 Service Providers

We share information with trusted third-party service providers who assist in operating our platform, including:

• Payment processors and banking partners for deposit and withdrawal processing
• Game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming) for game delivery
• Identity verification services for KYC compliance
• Cloud hosting and data storage providers
• Customer support software providers
• Marketing and analytics platforms

These service providers are contractually bound to protect your information and may use it only for the specific purposes we authorize.

5.2 Legal and Regulatory Authorities

We may disclose information when required by law, regulation, legal process, or government request, including:

• Compliance with court orders, subpoenas, or legal proceedings
• Cooperation with gaming regulators and licensing authorities
• Reporting to financial crime enforcement agencies regarding suspected money laundering or fraud
• Protection of maplay's legal rights and enforcement of Terms & Conditions

5.3 Business Transfers

If maplay undergoes a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the successor entity as part of the transaction, subject to continued privacy protections.

5.4 With Your Consent

We may share information for purposes not described in this policy if we obtain your explicit consent.

6. Data Retention

maplay retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Active Accounts: Information is retained for the duration of your active account plus any period necessary to resolve disputes or enforce agreements.
• Closed Accounts: Following account closure, we retain certain information for legal, regulatory, and business purposes including financial records (7 years), transaction history (7 years), KYC documents (7 years), and communication records (3 years).
• Marketing Data: If you opt out of marketing, we retain minimal information necessary to honor your opt-out preference.
• Legal Holds: We may retain information longer if required for ongoing legal proceedings, investigations, or regulatory obligations.

7. Data Security

maplay implements industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• Encryption: All data transmission between your device and our servers uses 256-bit SSL/TLS encryption. Sensitive data including passwords and financial information is encrypted at rest.
• Access Controls: Personal information is accessible only to authorized personnel who require it for legitimate business purposes, subject to confidentiality obligations.
• Secure Infrastructure: Data is stored on secure servers with firewalls, intrusion detection systems, and regular security monitoring.
• Regular Audits: We conduct regular security audits and vulnerability assessments by independent third parties.
• Incident Response: We maintain procedures to detect, respond to, and notify affected individuals of data breaches as required by law.

While we implement robust security measures, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials and notifying us immediately of any suspected unauthorized access.

8. International Data Transfers

maplay operates internationally and may transfer your information to servers located outside Indonesia. When we transfer data internationally, we ensure appropriate safeguards are in place including standard contractual clauses, adequacy decisions, or other legally approved transfer mechanisms to protect your information in accordance with this Privacy Policy.

9. Your Privacy Rights

Subject to applicable law, you have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request correction of inaccurate or incomplete information.
• Deletion: You may request deletion of your information, subject to legal retention requirements.
• Restriction: You may request restriction of processing in certain circumstances.
• Portability: You may request a machine-readable copy of certain information for transfer to another service.
• Objection: You may object to processing based on legitimate interests or for direct marketing purposes.
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
• Complaint: You may lodge a complaint with a supervisory data protection authority if you believe we have violated your privacy rights.

To exercise these rights, please contact our Data Protection Officer using the contact information provided in Section 12.

10. Cookies and Tracking Technologies

maplay uses cookies and similar tracking technologies to enhance user experience, analyze platform performance, and deliver personalized content. You can control cookie preferences through your browser settings, though disabling certain cookies may limit platform functionality.

Types of Cookies We Use:

Cookie Type	Purpose	Duration
Essential Cookies	Required for login, security, and basic platform functionality	Session / Persistent
Performance Cookies	Analyze platform usage and improve performance	Persistent (up to 2 years)
Functionality Cookies	Remember preferences, settings, and language choices	Persistent (up to 1 year)
Marketing Cookies	Deliver relevant promotional content and track campaign effectiveness	Persistent (up to 1 year)

11. Children's Privacy

maplay services are strictly for individuals aged 21 years or older. We do not knowingly collect information from anyone under 21 years of age. If we discover that we have inadvertently collected information from someone under 21, we will delete that information immediately. If you believe we have collected information from a minor, please contact us immediately.

12. Changes to This Privacy Policy

maplay reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. We will notify you of material changes by posting the updated policy on this page with a revised "Last Updated" date and, where appropriate, by sending email notification to your registered address. Your continued use of the platform following such changes constitutes acceptance of the revised Privacy Policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection team:

We will respond to all legitimate privacy requests within 30 days in accordance with applicable data protection laws.